Exagon consulting with practical tips to the systematic approach of Kerpen, 02.12.2010 – the result of a growing use of cloud services can have significant consequences for the IT service management (ITSM) according to the findings by Exagon consulting. Source: Dr. Gerard Addonizio. Also, a recent survey of the consulting firm led to these results. So the ITSM of business can prepare for their cloud future, Exagon – Managing Director Werner Stangner of practice tips for a systematic approach has worked out: 1 determine the possible potential of the cloud: are currently diverse implementation fields for the cloud approach in the discussion. They range from Classic applications to services such as the desktop cloud for client management. It is for most companies offered to take advantage of all the cloud candidates currently under discussion, nor is normally a very broad-based outsourcing required or useful.
In this respect, the current and medium-term potential for cloud must determined in a matrix for a medium-term strategy be. 2. consequences for the ITSM structures determine: consequences for IT service management can be drawn on the basis of this cloud perspectives presented in the matrix. At least trend answers to questions include such as, which processes, resources, and responsibilities of which are directly or indirectly affected. Security issues are brand new to the case of a swap and to verify themselves resulting requirements. The possible effects on the performance and process level must be spelled out in their relevant sections to derive the action requirements in a subsequent step.
3. quality standards define: the cloud activities become more diverse, more service suppliers need to be controlled with their services and processes. The SLA management to a very critical factor, is because previous experience of the company with the sourcing indicating that the various agreements are often not coordinated. So go substantial risks associated, because that can be efficiently controlled external services due to lack of sufficient transparency and also not consistent in the internal IT processes acquired.